Tricia Drummond
Fifa Commercial Partners & Local Entities Customer Care Manager @FIFA World Cup 2026™ - Canada, Mexico and the United States
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WORK HISTORY
Fifa Commercial Partners & Local Entities Customer Care Manager @FIFA World Cup 2026™ - Canada, Mexico and the United States
Miami, FL, US
Ticketing Rights Delivery – Commercial Partners and Local Entities Lead ticket allocation and servicing for 100+ commercial partners, host cities, and licensees, ensuring delivery of contractual ticketing rights and entitlements.Coordinate cross-functionally with ticketing, hospitality, and partnership teams to manage partner ticket allocations across multiple tournament phases.Resolve complex ticketing scenarios, including allocation conflicts, entitlement changes, and stakeholder escalations.Serve as primary liaison between internal ticketing teams and commercial partner servicing groups.Support operational planning and execution for ticket distribution across one of the largest sporting events globally.
EDUCATION
Ohio University
Masters of Sport Administration, Sport Administration
Ohio University
Bachelor of Science, Sport Sciences
SKILLS
ABOUT TRICIA DRUMMOND
With over 1.5 years of experience as the FIFA Commercial Partners & Local Entities (Ticketing Rights) Customer Care Manager for the FIFA World Cup 2026™, I contribute to the seamless coordination of commercial partnerships and local entities. My work focuses on utilizing my expertise in interpersonal skills, office administration, and project planning to deliver exceptional customer care and operational efficiency. Passionate about fostering collaboration and ensuring stakeholder satisfaction, I aim to support the success of the FIFA World Cup 2026™ through effective communication and meticulous planning. My career reflects a commitment to growing within the sports and events industry while contributing to high-profile projects.
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