Patricia Costa
Technical Support | Partner Operations | Customer Care Program Management | Global GTM | Transformative Leadership | Training and Curriculum Development | Knowledge Base
- Role
- Sr Director, Technical Services and Partner Operations at Bevi
- Location
- Marlborough, MA, US
- LinkedIn followers
- 500 followers
About Patricia Costa
Dynamic Leader with 25 years of experience in managing programs to bring impactful, technology-enabled end-user experiences to market. Passionate about process improvement, finding efficiency gains, and ongoing development using data-driven approaches. Extensive exposure partnering with senior leadership across multiple organizational functions to lead transformational cross-functional initiatives. Proven ability to develop and retain talent to support engagement, facilitate career growth and cultivate teams.
Experience
Sr Director, Technical Services and Partner Operations
Mar 2025 — Present · Boston, MA, US
Lead end-customer and partner technical support operations, while managing content and driving cross-functional projects across internal and external teams- Deliver best-in-class Tier 1 & Tier 2 technical support for partners and Bevi end customers- Manage Help Center content and knowledge bases for agents and partner technicians- Oversee Technical Partner Operations and escalation processes- Oversee Technical Services project management to improve efficiency and customer outcomes- Drive efforts on ongoing training initiatives for internal team improvement and partner education and enablement
Education
University of Massachusetts Amherst
BA
1995 — 1999
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