Tricia Baker

About Tricia Baker

Strategic, customer-centric technology leader who brings astute insights from Operations, Engineering, Sales and Customer Success to address business scenarios that require agile organizational structuring and leadership. Expertise in creating and managing teams that support customers during the launch of new product and service lines, rapid growth and global expansion. Recognized for a unique ability to connect disparate stakeholders across functions and to turn ‘the impossible’ into a delivered reality. Driven to build motivated, self-sustaining teams that increase the company’s revenue through increased Customer Loyalty. • Leading global teams• Customer satisfaction analytics / NPS• Product launch & training• New Markets/Products/Services• Strategic planning • High-growth / Scaling operations • Technology / Innovation• Cross-functional collaboration• Revenue / P&L• Technical expertise

Experience

1. Client Success Executive

   Xerox

   Nov 2023 — Present

Education

• Palo Alto University

  Master’s Degree, Clinical Psychology

  2014 — 2016

• The Ohio State University

  B.S.E.E, Electrical Engineering

• Stanford University Graduate School of Business

  Graduate, Executive Program

  2011 — 2011

Skills

• Telecommunications
• Product Development
• Cisco Technologies
• Leadership
• P&L
• Business Intelligence
• Salesforce.com
• Corporate Domain Names
• Program Management
• Business Process
• Mergers & Acquisitions
• Start-Ups
• Integration
• Software Engineering
• Networking
• Strategy
• Brand Protection Services
• Mentoring
• Saas
• Crm
• Process Improvement
• Finance
• Team Leadership
• Product Management
• .brand
• Business Development
• Account Management
• Change Management
• Project Planning
• Voip
• Data Center
• Executive Management
• Operations Management
• IT Strategy
• Security
• Enterprise Software
• Cloud Computing
• Training
• Testing
• Sales Operations