Tricia Y.
Director - Strategy, Innovation & Change @San Francisco Public Utilities Commission
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WORK HISTORY
Director - Strategy, Innovation & Change @San Francisco Public Utilities Commission
San Francisco, CA, US
Driving strategy alignment, I lead divisions in business transformation, culture change, innovation, and performance improvement initiatives. During my tenure, I have championed transformation programs that include: Leading crisis response and strategy as it relates to finance, business continuity, operating model design, technology capabilities, revenue, budgeting, and KPIs Transforming the framework, tools, and technologies to improve capital planning and budgeting for the SFPUCs $11B capital program Directing insurance contract, cyber security risk, income, and disaster recovery risk analyses Facilitating goal identification, annual planning activities and maturity assessments for PUC divisions
EDUCATION
University of California, Berkeley
MPP, Goldman School of Public Policy
Clark University
BA, International Development and Social Change
Co-Active Training Institute
Co-Active Coach - Fundamentals and Core Curriculum
ABOUT TRICIA Y.
I am a people-focused driver of strategic change and transformation to improve organizational maturity, service delivery, and sustainability. With 20 years at utilities and in Big Four management consulting, I have a proven track record across strategy, program delivery, innovation, change adoption, and even crisis management to improve public services. My experience and practical understanding of the challenges and opportunities facing utilities and the public sector has enabled me to lead organizational change and design programs to meet the growing challenges of aging infrastructure, regulatory uncertainty, shifting workforce dynamics, and the impacts of climate change. Throughout the course of my career, I have led strategic initiatives related to: Organizational Maturity & Business Model Design Technology & Infrastructure Transformation Strategy Operating Practices & Process Improvement Strategy Public Policy Analysis & Program Design Risk Management & Disaster Recovery Planning Emergency Preparedness & Crisis Response Performance Management & Improvement
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