Tricia Valadez
- Role
- Senior Product Specialist, Enterprise at Podium
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Tricia Valadez
As a product service guru, I have over a decades worth of experience in high-volume tech…
Experience
Senior Product Specialist, Enterprise
Jun 2024 — Present
Elevated to a newly dedicated team of 4 senior product specialists to cultivate strong relationships with high-value enterprise accounts and flex vigorous troubleshooting solutions. • Continued to maintain high performing metrics along with enterprise metric of <2hour initial customer response time. • Began a high-level understanding of SQL for running ad-hoc queries, Public APIs, and SaaS integrations. • Elementary understanding of various logging tools such as Kibana, Postman, and Datadog along with introductory understanding of HTML, CSS, and some JavaScript to debug and troubleshoot web-based errors.• Attended on-going technical teachings with manager to better operate technical programs and created over 4 introduction videos to assist with onboarding fresh enterprise team members. • Rallied closely with over 8 Customer Success Managers to tackle urgent or complex tickets that impacted client’s use of the platform.• Became acquainted on working with large language models (LLMs), crafting effective prompts, analyzing AI-driven outputs, and troubleshooting AI-related issues to optimize performance.
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