Tricia Simcock

North West Customer Service Manager @Network Plus

Manchester, GB

I began working for John Kennedy CE Ltd in 1994 and began my utility training and development on the United Utilities Contracts (or North West Water as it was, then!)In 2003 Balfour Beatty accquired John Kennedy and Kentons and formed Balfour Beatty Utilities.I have moved onwards and upwards within several departments in both the Water and the Gas contracts that Balfour Beatty support and manage on behalf of the Client/ Partner. In April 2021 I transferred fo Network Plus to continue and exceed our customer performance with the same client. I am a ‘hands on’ Leader and Manager running a 2 tier structure of 20 Customer Liaison Officers that provide excellent customer service to the North West division of the Cadent Gas Contract.I am the Contract/Client escalation point for High Level complaints/on site issues that will affect Customer Satisfaction scores /Compensation payments / Community Engagement Management. My team have and continue to deliver and exceed our Customer Satisfaction targets.My achievements include progressive responsibility with documented success at various organisational levels in customer service, safety, performance, project management, compliance and office management functions. My credentials and experiences are borne from my analytical and problem-solving skills.