Tricia Nolan
Senior Manager Customer Strategy @Kraft Heinz
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WORK HISTORY
Senior Manager Customer Strategy @Kraft Heinz
Focus Area: Lead cross-functional initiatives to drive best-in-class customer satisfaction while optimizing cost & supply chain efficiency• Delivered $12.6M in supply chain savings by launching Direct Plant Shipment lanes, converting lanes to Customer Pickup (CPU), conducting freight rate reviews, and improving truck utilization• Improved Original Requested Delivery Date (ORDD) performance by 5% YoY by level-loading 40+ lanes and launching semiannual customer satisfaction survey• Recovered $2.9M in freight overcharges through deep-dive analysis and reconciliation with key retail customers• Converted 10 shipping lanes to CPU, realizing $150K in annual transportation savings
EDUCATION
University of Redlands
Bachelor of Science (B.S.), Business Administration and Management, General
ABOUT TRICIA NOLAN
With over 10 years of professional experience in supply chain management, I am currently spearheading customer strategy initiatives at The Kraft Heinz Company. My core competencies include driving continuous improvement, enhancing customer satisfaction, and delivering financial targets on cost saving initiatives. At the heart of my mission is a commitment to operational excellence and quality execution. My perspective, shaped by hands-on leadership and strategic problem solving, contributes to our team\'s diverse strengths and shared goals.
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