Tricia Fountain

Director, Workforce Management @UnitedHealth Group

Frederick, MD, US

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jan 2012 — Present

Director, Workforce Management @UnitedHealth Group

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EDUCATION

1990 — 1994

Montgomery College

Liberal Arts and Sciences/Liberal Studies

SKILLS

InsuranceTotalviewBusiness Process ImprovementIex Total ViewCentrevuProcess ImprovementVendor ManagementService DeliveryHmoQuality AssuranceProvider RelationsContact CentersSix SigmaCall Center AdministrationStrategic PlanningOperational ExcellenceNice Call RecordingLeadershipEmployee BenefitsCall CenterEwfmAspect AcdManagementTeam BuildingHealthcare ManagementCall Flow DesignAvaya Site AdministrationHealth InsuranceManaged CareEmployee EngagementWorkforce ManagementMedicareMedicaidHealthcareCall CentersVector ProgrammingWorkforce PlanningAvayaCustomer RetentionCustomer Service

ABOUT TRICIA FOUNTAIN

Seasoned manager offering more than 20 years of experience in contact center and operations management, vendor management on and off shore, combined with a strong background in workforce management. Consistently successful at achieving financial, productivity, quality and service delivery goals. Proven track record of proactively identifying and resolving problems. Excellent mentor and strong communicator with effective management style that facilitates open communication and strong results.Specialties:Workforce ManagementLeadership DevelopmentProcess ImprovementEmployee EngagementVendor Management

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