Tricia Brown

About Tricia Brown

For over 9 years I’ve partnered with organizations to drive efficiencies in treasury…

Experience

1. Senior Customer Success Manager

   Kyriba

   Sep 2021 — Present

   Manages over Book of Business; has established trusted relationships with clients and acts as their internal advocate within Kyriba.* Drives excellent customer satisfaction by understanding and over-delivering against Customer expectations *Leads Executive Business Reviews with client\'s senior teams * Escalates and manages customer issues internally and works to resolve to clients\' satisfaction * Proactively provides knowledge and experience to assist clients in getting the most out of the system • Regularly share expertise with our internal teams to support continuous learning and improvement on behave of our clients * Manages our clients at their level and help them mature through Liquidity management practice; actively works to add value.* Works directly with Internal Teams on client programs that focus on client renewals, client satisfaction and client enablement * Responsible for following up on client surveys, and distributing that feedback internally

Skills

• Food & Beverage
• Purchasing
• Microsoft Office
• Event Management
• Food Service
• Cooking
• Food Industry
• Project Management
• Culinary
• Customer Service
• Restaurant Management
• Account Management
• Customer Relationship Management (Crm)
• Culinary Skills
• Customer Relations
• Team Leadership
• Food Safety
• Food
• Project Planning
• Social Media
• Business Analysis
• Wine
• Gourmet
• Catering
• Restaurants
• Chef
• Menu Development
• Training
• Cuisine
• Recipes