Tricia Bacchus

Founder @Luminous Vacation Rentals

Toronto, ON, CA

Luminous Vacation Rentals | 2017 - Present Toronto, CanadaFounded and scaled a premier vacation rental management company specializing in property operations and guest experience optimization. Led the development and implementation of comprehensive management solutions for short-term rental properties.Key Achievements:* Established end-to-end property management protocols that increased client satisfaction by 60%* Developed standardized cleaning and quality assurance systems across multiple properties* Built and trained high-performing teams delivering consistent 5-star guest experiences* Implemented operational efficiency measures reducing turnover time by 30%* Created scalable systems for property onboarding and managementCore Competencies:* Property Management Operations* Team Development & Leadership* Quality Control Systems* Client Relationship Management* Service Standardization* Business Development* Operational OptimizationIndustry Focus: Short-term rentals, vacation properties, boutique accommodations, and luxury residences

Ryerson University

Strategic Marketing