Trey Askew
Director, Support Account Manager Center of Excellence, SAM Major Incident Team, Technical Analysts at NetApp
- Role
- Director, Customer Success Enablement Teams and Gtm at NetApp
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
Experience
Director, Customer Success Enablement Teams and Gtm
Jul 2024 — Present · Raleigh-Durham-Chapel Hill, NC, US
Leadership & Organizational Strategy- Lead the global enablement teams supporting our Support Account Manager and Customer Success Manager roles- Co-lead the digital engagement team managing scaled digital engagement for accounts without named SAM/CSM coverage- Drive transformation initiatives including SAM 2.0, role integration, and Lifecycle Management Excellence.Program & Project Management- Oversee delivery plans and strategic programs such as CRM Migration, Learning Dashboards, and Forecasting Models- Manage cross-functional workstreams for contract execution, forecasting, and tool transitions.Metrics & Reporting- Define and refine business Metrics, including health scores, adoption KPIs, and productivity benchmarks- Lead dashboard development in PowerBI and Tableau, including migration efforts and access control remediation.Enablement & Training- Design and deliver enablement programs for SAMs and CSMs, including onboarding, technical training, and AI-based simulation tools- Collaborate on sales playbooks and objection handling guides for SAM offerings and support bundles.Collaboration & Stakeholder Engagement- Partner with leaders across CS Excellence, Renewals, and Product to align strategy and execution- Regularly engage with key stakeholders to drive transformation and resolve operational gaps.
Education
North Carolina State University - College of Management
MBA, Services Management
2006 — 2008
North Carolina State University
B.S., Computer Engineering
1994 — 1999
Skills
- Storage
- Enterprise Storage
- IT Service Management
- Change Management
- Technical Support
- IT Strategy
- Netapp
- Raid
- High Availability
- Process Improvement
- Saas
- Software Documentation
- San
- Solution Architecture
- Data Center
- Training
- Testing
- Management
- Vmware
- Storage Area Networks
- Service Management
- Process Management
- IT Management
- Pre-Sales
- Virtualization
- Vendor Management
- Business Development
- Enterprise Software
- Enterprise Architecture
- Crisis Management
- Resource Management
- Solution Selling
- Operations Management
- Professional Services
- Managed Services
- Business Continuity
- Integration
- Employee Training
- Itil
- Disaster Recovery
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