Trey Monaco

About Trey Monaco

I help organizations scale leadership, strengthen culture, and build performance systems.…

Experience

1. Senior Corporate Trainer

   Metro Mattress

   Jan 2020 — Present · Syracuse, NY, US

   At the heart of the company’s training and development strategy, I design and lead programs that don’t just build sales skills—they build people. My focus is on creating a culture where associates feel empowered to show up as their best every day, and where leadership potential is spotted, nurtured, and elevated.Designed and rolled out impactful sales and leadership training programs across 70+ store locations, boosting engagement and long-term performance.Built easy-to-use tracking tools to translate performance data into clear, actionable strategies—helping teams stay sharp, pivot fast, and hit their goals.Hosted company-wide events including summer sales meetings and monthly regional trainings to celebrate wins and reinforce team unity.Recruited and onboarded top talent across the entire sales team, ensuring strong cultural alignment and long-term fit.Authored the Metro Times monthly newsletter to keep the organization informed, motivated, and aligned.Coached associates to lead with empathy, listen deeply, and create authentic customer experiences that build lasting trust.

Education

• State University of New York Cortland

  Bachelor of Arts - BA, Adolescent Education, Social Studies

Skills

• Store Operations
• Customer Service
• Visual Merchandising
• Leadership
• Public Speaking
• Store Management
• Social Media
• Training
• Customer Satisfaction
• New Store Openings
• Loss Prevention
• Retail Sales
• Microsoft Excel
• Powerpoint
• Microsoft Office
• Sales
• Retail
• Inventory Management
• Inventory Control
• Merchandising
• Time Management
• Cashiering