Trevor Thompson

About Trevor Thompson

At my core, I’m a builder – constructing partnerships and strategic relationships with key stakeholders, establishing scalable process and structure from the chaos, creating programs and teams from inception, and inventing new and creative ways of solving customers’ problems. With a whiteboard marker and a room (or zoom call!) full of passionate teammates, I love carving out our own unique path to success. The combination of an entrepreneurial attitude and never-enough mindset is why I’ve grown so quickly in my career.Outside of work I love to push my own limits. As a reformed runner, I enjoy experiencing new hikes, campgrounds, food, and places. I nerd out over the latest technology coming out and enjoy baseball and golf to feed my competitive side. Growing up, I was the kid all the parents liked.My background spans across marketing, services, sales, and post-sales account management, but there is one consistent theme - I like being in positions to push the boundaries on what’s possible. Whether I’m managing multiple teams or enterprise customers, optimizing programs and shaping strategies, or growing new and existing business, I always help my customers reimagine the possible and redefine how we get there together - I can’t get enough of it! Most recently, I’m a results-driven and accomplished Global Senior Customer Success Manager with extensive experience working with industry-leading enterprise customers, including Amazon and Microsoft. Adept at developing and executing strategic initiatives to drive customer satisfaction, retention, and revenue growth. I have a proven track record of delivering exceptional customer experiences and building long-term partnerships through value realization and product innovation. My expertise in understanding customer needs, aligning solutions, and driving successful outcomes has contributed to high retention rates and overall account growth. My strong communication and interpersonal skills with a passion for customer success and a keen ability to navigate complex organizational structures have been key to my success with large enterprise accounts.

Experience

1. Sr Customer Success Manager, Strategic Accounts

   Sprinklr

   Sep 2023 — Present · Seattle, WA, US

   President\'s Club FY25 (first full year)Instrumental in growing my customer by $4M (6x growth) in under 18 months

Education

• Washington State University

  Bachelor of Arts, Business Administration, Marketing

  2010 — 2014

Skills

• Social Media Marketing
• Powerpoint
• Microsoft Powerpoint
• Strategic Partnerships
• Brand Development
• Entrepreneurship
• Leadership
• Marketing
• Graphic Design
• Operations
• Branding & Identity
• People Management
• Social Media
• Photoshop
• Indesign
• Event Planning
• Adobe Creative Suite
• Customer Service
• Microsoft Office
• Sales
• Organizational Development
• Marketing Communications
• Facebook
• Dreamweaver
• Illustrator
• Business Development
• Email Marketing
• Executive Engagement
• Budget Management
• Public Relations
• Advertising
• Brand Management
• Wordpress
• Social Strategy
• Marketing Strategy
• Content Marketing
• Project Management
• Web Design