Trevor Starr
Accomplished Sales Engineer and Customer Success Manager, specializing in cybersecurity, archiving and compliance
- Role
- Client Service Representative at Charter Communications
- Location
- St. Petersburg, FL, US
- LinkedIn followers
- 500 followers
About Trevor Starr
Accomplished customer success manager, project manager and sales engineer (SE) with extensive experience in Fortune 500 customers. Proven problem-solving and resource management skills. Specialized in SaaS cloud, compliance, cyber security and archiving (big data).Identified, scoped and delivered consultancy to customers requiring services in both, Software as a Service (SaaS) and on premise deployments. Assisted in large-scale pre and post sales Enterprise implementations.Excellent client management skills led to selection by the HP North America Services organization to ensure continued customer retention. This included Financial, Telecom, Healthcare, Federal, State and Local Government organizations.Project Management skills were enhanced at CA Inc. and further refined within a hosted services model at MessageLabs Inc, now Symantec.cloud.Extensive experience in customer and support planning for the worldwide market.
Experience
Client Service Representative
Aug 2019 — Present · Tampa/St. Petersburg, FL, US
Troubleshoot and resolve client technical internet service issues, including repair, billing, and accounts.Multitask to repair a variety of services and equipment, using patience and effective communication skills to uncover client needs, answer questions, and leave a positive impression on client interactions.Progress Partner, coaching and onboarding new hires.• Top Performer Award• Top Customer Satisfaction Award• Charter Appreciation Award• Team Champion Award
Education
Aston University
Bachelor of Science (B.Sc.), Computing Science
1986 — 1990
Skills
- Pre-Sales
- Cloud Computing
- Smtp
- Virtualization
- Https
- Ldap
- Apache
- Hp-UX
- Solaris
- Sales Enablement
- Saas
- Microsoft Sql Server
- Sales Engineering
- Superior Client Service
- Security
- Security Management
- Compliance
- Communication Skills
- Proof of Concept
- Solution Implementation
- Large Scale Deployments
- Competitive Intelligence
- Software Implementation
- Consulting
- Project Management
- Tam
- Strategic Partnerships
- Rfp
- Symantec Security
- Web Services
- Email Encryption
- Tls
- Ssl
- Http
- Mime
- Imap
- Pop3
- Tomcat
- Hp
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