Trevor Ohanlon

Case Manager @Social Security Scotland

Dundee, GB

Scottish Government Case Manager focused on assessing and delivering financial support which clients need.Actively using strong decision making skills on a daily basis to assess and process complex applications for disability benefits, while continually building trust and rapport, providing a positive experience for all clients.Responsibilities include:• Processing applications for clients’ benefits.• Gathering supporting information from clients and advising of available support. • Making complex decisions on clients’ entitlement to disability benefits.• Working with Practitioners and the Decision Support Teams when required to discuss details of a particular case.• Summarising more complex cases when looking for input from Medical Advisors.• Explaining complex cases to clients simply and clearly on how their decision was made.• Maintaining correct and up-to-date client information. • Handling sensitive and personal information in line with confidentiality rules.• Carrying out administrative tasks using computer systems to process; payments, client requests, updates and appointment booking.• Inbox monitoring and management.• Keeping and maintaining detailed records in line with Scottish Government Policies.• Supporting colleagues with recommendations on complex cases.• Providing feedback to colleagues within a supportive learning environment.• Working with colleagues to continuously improve the service we provide to the people of Scotland.

De La Salle College Waterford

Leaving Certificate

Waterford Institute of Technology

National Certificate (Higher Certificate)