Trevor Blakeman
Global Service Operations Centre Manager Ns @IPC Systems
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WORK HISTORY
Global Service Operations Centre Manager Ns @IPC Systems
London, GB
IPC Network Services – London. 2020 — CurrentGlobal Services Operations Centre Manager (GSOC) Feb 2020 – CurrentAccountable for Management of the IPC EMEA (London) based GSOC Network Services function. Reporting to the GSS Director, responsible for resource, general staff and operational management of the IPC GSOC Network Services Team located in London. Responsible for customer communication when dealing with faults and escalations of varying nature as part of the operational day. Communicated both verbally and written, providing progress updates for live incidents as required to IPC stakeholders. Directed Incident calls, bringing technical teams, third parties & suppliers together, to work on successful incident resolution. Produced high quality documentation and verbal input to post incident and service interruption review (Reason for Outage). Accountable for validation and approval of new operational procedures and changes impacting the live (Production) service. Overseeing and validating operational touch points (service transition) for new products impacting GSOC function.
EDUCATION
Paddington College of Technology
Communications, Radio and Electronics
SKILLS
ABOUT TREVOR BLAKEMAN
Strong demonstrable operational experience, with a proven track record of running multi-disciplined technical teams on the implementation of IT service improvement strategies. Specialising in providing leadership, direction, stakeholder management, recovery and triage. Extensive experience working with outsourcing partners and product vendors. Highly experienced in running service transition and general exposure to both incident and problem management.
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