Trevor Gras
IT Support Manager at PSC GROUP
- Role
- IT Support Manager at PSC Group
- Location
- Baton Rouge, LA, US
- LinkedIn followers
- 500 followers
About Trevor Gras
As an IT Support Manager, I have extensive experience managing the technological…
Experience
IT Support Manager
Jul 2024 — Present · Baton Rouge, LA, US
Performed work and report status in alignment with project schedule and provide proactive and timely status updates. Managed and motivated a team of IT support analysts who receive tickets, phone calls, emails, and other communications from customers requesting IT services.Identified and implemented self service solutions to empower internal clients, reducing required touchpoints with IT.Researched, troubleshooted, and resolved moderately complex problems on assigned applications across multiple hardware platforms, software packages and programming languages when necessary,collaborated with other PSC IT staff and business process experts. Analyzed escalated support tickets to verify/recommend actions for improving data and system quality. Communicate with users and IT professionals at all levels and serve as an expert to provide system support services. Performed system analysis and provided enhancement recommendations according to department policies and procedures.
Education
Baton Rouge Community College
Associate's degree
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