Trevor Townsend

Senior Service Enablement Engineer @Atlassian

Product Integration: Manage the onboarding of new acquisitions into Atlassian internal tooling, with focus on the integration of product databases, reporting features, and bug/suggestion tracking. Merge product environments into Atlassian systems to ensure increased functionality for long term customer health tracking. Analytics: Evaluate customer friction points through ticket component analysis and prioritize solutions with engineering and product teams. Identify opportunities to scale process and current metric capacity by leveraging established models from existing mature products. Forecasting: Build monthly and quarterly forecasts for top metrics to identify growth areas for resource planning, future product features and bug squashing.