Trevor Malmos
Director | Contact Center Platform Experience
- Role
- Director - Contact Center Platform Experience at T-Mobile
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
About Trevor Malmos
Enterprise technology leader with 20+ years in telecommunications, driving large-scale digital transformation, platform innovation, and customer experience excellence. Currently Director of Contact Center Platform Experience at T-Mobile, leading the strategy, development, and optimization of enterprise platforms supporting 300M+ annual customer interactions. Proven record of managing multimillion-dollar budgets, delivering $1B+ in cumulative savings, and founding AI strategies that transformed how T-Mobile engages customers. Recognized as a bridge between business and IT, aligning enterprise strategy, technology direction, and customer impact.
Experience
Director - Contact Center Platform Experience
Sep 2023 — Present
Education
The University of Kansas
Music Theory and Composition
1996 — 2001
Skills
- Customer Experience
- Voip
- Cross-Functional Team Leadership
- Testing
- Vendor Management
- Bmc Remedy
- Call Center
- Business Process
- 3g
- Telecommunications Billing
- Sdlc
- Network Design
- Sip
- Troubleshooting
- Cellular Communications
- Program Management
- Mobile Technology
- Cdma
- Workforce Management
- Pmo
- 4g
- T1
- Call Centers
- Ip
- Pmp
- Wireless
- Managed Services
- Integration
- Gsm
- Product Management
- Umts
- Visio
- Mobile Devices
- Requirements Analysis
- Avaya
- Mobile Communications
- Software Project Management
- System Deployment
- Itil
- Telecommunications
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