Trevor Gear

Technology Manager @ITA Group, Inc.

West Des Moines, IA, US

Manage Development Support, Production Issue Support and Escalation, SharePoint, Dynamics CRM Call Center System, System Monitoring and Technology Debt teams for Recognition, Incentives, Awards and Events business applications. Standing up, implementing, maturing and governing a new enterprise-wide Quality Assurance Framework. Responsible for providing leadership, standing up and stabilizing teams, implementing agile methodologies and improving overall client experience.• Oversee resource management and development of FTE and contractor staff.• Ensure team adherence to methodology, process, best practices, and tool usage requirements.• Stood up and managed a new Technology Debt and Production Support team for the organization.• Standing up a new Quality Assurance framework for the organization with a new SharePoint space, methodology, best practices, templates with regular training, metrics, retrospectives and governance to mature.• Managed the implementation of a new system monitoring tool, Application Dynamics, across the technology organization to help improve system performance and issue recognition to improve client experience, with ongoing maintenance and support to improve our monitoring and alerting posture.• Manage our SharePoint environment including on-prem to online migration, site creation and maintenance, site owner training, and global expansion.• Management philosophy: mutual respect, empowering the individual, fostering an environment of open-door policy.

University of Northern Iowa

Bachelor's degree