Trevor Gallant
Customer Engagement Manager @SAP
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WORK HISTORY
Customer Engagement Manager @SAP
The digital Customer Engagement Manager (dCEM) is responsible for E2E customer engagement and delivery of contractual agreement and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables.The CEM oversees the customer lifecycle from the moment of contract signing, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, change management and renewal support for a range of customers. The CEM is also expected to maintain customer satisfaction through issue mitigation and escalation management, and helping customers maximize the value of their partnership with SAP.
EDUCATION
St. Francis Xavier University
Bachelor of Business Administration (B.B.A.)
SKILLS
ABOUT TREVOR GALLANT
A successful system administrator with extensive knowledge of Enterprise Systems…
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