Trevin R.
Customer Success | SaaS Onboarding I Cybersecurity
- Role
- Customer Success - Us Onboarding Team Lead at Hoxhunt
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Trevin R.
Customer-centric and dynamic leader with a record of success in SaaS start-up companies, building customer loyalty and close long-term client relationships. Highlights & Key Profile Offerings: Seasoned in expanding customer accounts, increasing customer retention, solving customer issues, and driving customer satisfaction. Stellar record of implementing, executing, and managing successful customer pilots working with the sales team to examine pilot results and deliver input to the business cases. Adept at assessing complaints, setting up new procedures, and employing customer retention campaigns. Rapidly adapt to new technologies with proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); Snagit Image Editor; Social Media (Twitter, Facebook, Instagram); Google Analytics; Google Ads; Google Search Console; Google Sheets. Train customers to be product experts and train their teams on company best practices for self-sufficiency.
Experience
Customer Success - Us Onboarding Team Lead
Jul 2024 — Present · Minneapolis, MN, US
Education
Keiser University
Bachelor of Science (B.S.), Sports Management
2013 — 2016
West Chester University of Pennsylvania
Master of Business Administration - MBA, Business Administration and Management, General
2018 — 2019
Skills
- Fundraising
- Coaching
- Sports Marketing
- Microsoft Office
- Sports Management
- Customer Service
- Microsoft Word
- Sports
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