Trent Sandles

About Trent Sandles

At Microsoft, my expertise in AI integrated driven solutions, such as Microsoft 365, Teams and Copilot, combined with a proficiency in Customer Success and Generative AI, fuels digital collaboration and innovation. Leading with a customer-centric approach, my role as an AI Solution Specialist, encompasses driving product adoption and maximizing client retention, which has been pivotal in maintaining a 97%+ client retention rate within a significant portfolio.My prior experience at Dropbox as a Senior Account Manager laid the groundwork for my current achievements, where I managed a substantial account base in the education and healthcare sectors, significantly contributing to account profitability through strategic renewals and upsells. With a dedication to continuous learning and development, as demonstrated by my J.Barrows, Cvent and Microsoft certifications, my commitment is to empower sales teams and foster cross-functional partnerships to bolster revenue and market share.

Experience

1. Senior Ai Business Solution Specialist

   Microsoft

   Jul 2025 — Present · Raleigh, NC, US

   Oversee AI solutions and implementation for 2 global strategic accounts with contracts of over $75M annual revenue each- Annually working and presenting to C-Suite (CIO, CEO, CTO, etc.) to drive Microsoft strategy across the entire organization- Drive AI Business Solutions across Copilot and Agents at Work (M365 Copilot, Copilot Chat, Copilot Studio, Viva), Secure AI Productivity (ME3, FLW), and Cloud/AI Endpoints (W365, AVD, W365 Link)- Accelerate Copilot adoption and paid growth by leading immersive engagements, showcasing extensibility, ROI, and security value- Own end-to-end sales motions for Copilot Studio, Cloud PC/Virtualization (W365 & AVD), and ME3 + Copilot, while aligning with D2C and OtoM strategies- Expand frontline and enterprise impact by growing FLW + Copilot sockets, driving upsell motions, and supporting Teams Phone & ME5 through partner collaboration- Champion cross-functional execution by aligning with Surface, Digital, ATU, CSU, FastTrack, SE & O, and partners to build pipeline, secure BDM intent, and accelerate time to value with Unified Enhanced Solutions.

Education

• Texas Wesleyan University

  Bachelor's Degree, Business Management (Major) & English (Minor)

  2009 — 2014

Skills

• Account Management
• Sales
• Student Recruiting
• Team Leadership
• Salesforce
• Social Media
• Student Affairs
• Leadership
• Teaching
• Time Management
• Higher Education
• Training
• Program Management
• Event Management
• Public Speaking
• Software as a Service (Saas)
• Customer Service
• Team Building
• Community Outreach
• Event Planning
• Analysis
• Project Planning
• Recruiting
• Social Networking
• Customer Support