Trenton Thurber

Senior IT Trainer @Desert Diamond Casinos & Entertainment

Tucson, AZ, US

Key Responsibilities: Engage with department leaders to organize and coordinate training efforts with vendors and project managers to ensure smooth system implementation.Lead the Development and delivery of training materials, including interactive guides, videos, and live workshops.Ensure continued proficiency after vendor implementation by organizing and distributing first-party documentation and access to support environments.Manage the development of new employee IT training with a focus on onboarding efficiency.Designed and delivered \"IT orientation\" to new leaders in the Enterprise.Key Achievements:Successfuly led and oversaw system training efforts of over 100 IT systems during the opening of a new property in the Phoenix area.Launched a structured training program for new IT support agents, providing clear growth paths within the organization.Fostered a culture of continuous learning, improving technical proficiency and system familiarity across the EnterpriseDeveloped comprehensive enterprise IT System training analysis to provide enterprise leaders with clearity on training cost based on system training load.

Western Governors University

Bachelor's degree, Cybersecurity and Information Assurance

Pima Community College

General Studies

Arizona State University

Cybersecurity Certificate Program, Computer Science