Trenton Cottrell
Operations Manager @Aptive Environmental
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WORK HISTORY
Operations Manager @Aptive Environmental
Virginia Beach, VA, US
Team Leadership & Development: Supervise and support a team of 15+ pest control technicians, ensuring they have the tools, training, and guidance to perform at a high level- Daily Operations Oversight: Manage daily routing, job assignments, and scheduling to ensure efficient coverage and timely service delivery- Performance Management: Monitor technician performance metrics, including hour usage, quality of service, and customer satisfaction; provide coaching and corrective action when needed- Customer Service & Issue Resolution: Handle escalated customer concerns and ensure positive resolutions that align with company standards- Collaboration with Sales: Coordinate closely with sales teams to align routes and maximize technician productivity, especially during peak season- Fleet & Equipment Management: Oversee company vehicle maintenance, MOTIVE camera monitoring, and inventory management for technician tools and products- Compliance & Safety: Ensure technicians follow all safety protocols and state pest control regulations- Hiring & Onboarding: Assist with recruiting, onboarding, and training new technicians to meet growth demands- Office Support: Maintain a strong presence in the office to support field staff, handle logistics, and contribute to the overall branch performance.
EDUCATION
Alison
Certificate
Western Governors University
MBA
Utah Valley University
Bachelor of Science - BS
Jefferson-Lewis BOCES
Certificate
SKILLS
ABOUT TRENTON COTTRELL
With extensive experience in operations and management, I bring a strong focus on P&L…
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