Trent Hilkert
Senior Project Manager @ Minlopro Partners
- Role
- Senior Project Manager at Minlopro Partners
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Trent Hilkert
Seasoned technology consultant with years of experience in CRM, data, and AI…
Experience
Senior Project Manager
Jan 2023 — Present
Primary leader in initiative to explore AI agent development and go to market strategy. Directly involved in product planning, building, and execution in early stages of program.* Lead cross-functional development teams in implementing Salesforce across Sales, Service, Health, Experience Clouds, Mulesoft Anypoint, Mulesoft RPA, Data ETL, P2P Integration, Heroku, CRMA and more*Average customer satisfaction scores of 5/5 reported through Salesforce partner community surveys.* Consulted customers on best practices and standards across several industries * Supported solution architecture and product fits* Lead annual March Madness and Fantasy Football leagues to contribute to company culture * Automated team standup process, gauging team sentiment through daily bot responses. AI gauged sentiment 90+% positive and remaining neutral over entire time period* Over $2mm in total project revenue under leadership * Mentored other new project managers to help standardize the delivery process across organization* Created integrated spreadsheet that was connected with Salesforce data to pull customer invoice information - standardized template used across organization * Oversaw full project lifecycle from pre-sales to launch including development, change management, deployments* NikoHealth (EHR) implementation including user and admin SOPs
Education
Commonwealth University-Bloomsburg
Bachelor's degree, Information Technology Management
2017
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