Trent Stroup

Technology Service Manager @Harford Mutual Insurance Group

Bel Air, MD, US

Leads the IT Infrastructure team in managing and maintaining technology which runs the business. Through the team, they ensure effective utilization of IT Infrastructure and applications to enhance system performance and limit downtime. Makes recommendations for purchases of hardware, software, and communications for current and future system needs. Directs testing and develops procedures for incident and problem management, disaster recovery, and network and system changes. Reviews project feasibility studies, confers with management to prioritize projects, and prepares progress reports regarding project development initiatives.Current Highlights:• Developed and gained corporate approval for over eight IT policies, enhancing operational efficiency and security.• Improved the Tech Services customer experience by reducing ticket volume by over tickets annually.• Implemented a monthly patching schedule, reducing company vulnerabilities by over in eleven months.• Led the successful IT infrastructure merger of Harford Mutual Insurance and Clearpath Mutual Insurance.• Restored all production systems in 7 hours and tested the Claims360 SaaS solution.• Successfully implemented the Microsoft Copilot AI for the company with supporting AI committee and training.

Penn State University

Bachelor of Science (BS)

George Mason University

Master of Science (MS)