Trent Geraty
Enterprise Customer Success Manager
- Role
- Enterprise Customer Success Manager at ShiftCare
- Location
- Costa Mesa, CA, US
- LinkedIn followers
- 500 followers
About Trent Geraty
With a strong background in sales and customer success within the dental and medical sectors, I specialize in building lasting client relationships and ensuring they achieve the best possible outcomes with the solutions they invest in. As a Customer Success Manager at Oryx Dental Software, I work closely with clients to enhance platform adoption, optimize workflows, and drive overall satisfaction. Previously, at Henry Schein One, I played a pivotal role in maintaining the high-quality standards of the company’s software through regular customer engagement and support. Earlier in my career, as an Inside Sales Account Manager at KaVo Kerr (an Envista subsidiary), I helped clinicians make informed decisions about the best products for providing exceptional patient care. My experience reflects a deep commitment to delivering tailored solutions and fostering success within the dental and medical industries.
Experience
Enterprise Customer Success Manager
Mar 2025 — Present · Orange County, CA, US
Trusted advisor to enterprise clients, driving strategic adoption and long-term success on the ShiftCare platform– Proven track record of reducing churn and increasing account growth through data-driven insights and proactive engagement– Spearheaded onboarding and optimization initiatives that improved client time-to-value by 40% across enterprise portfolios– Act as the voice of the customer internally, collaborating cross-functionally with Product, Sales, and Support to drive innovation and solve complex problems– Champion of scalable success frameworks—developed playbooks, success plans, and health score models to ensure consistency across high-value accounts– Strong focus on ROI and outcomes: helped clients increase staff utilization and reduce administrative overhead using ShiftCare’s digital tools– Managed a diverse portfolio of large healthcare and NDIS providers, navigating compliance, integrations, and unique business goals– Passionate about enabling growth for mission-driven organizations—delivering impact where care meets technology
Education
UC Berkeley Extension
Certificate, Full Stack Development
Concordia University Irvine
Bachelor's degree, Business Administration, Marketing
University of Louisiana at Lafayette
Master of Business Administration - MBA, Business Administration and Management, General
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