Trenea Hayes

Patient Access Center Representative @NYU Langone Health

Las Vegas, NV, US

I am the first \"welcome\" for the caller on behalf of the NYU FGP physician practices. I schedule patient appointments and field inquire, concerns, and requests. I instill loyalty and confidence by anticipating patient needs, displaying genuine interest, and providing accurate and efficient service to all patients and customer callers. As appropriate, I elicit patient information and follow established protocols to schedule patient appointments for specialized services. I also ensure that patient needs are met and promote the optimum Patient Experience while establishing and maintaining effective relationships with patients and their families via active listening, empathy, rapport, courtesy, and professionalism.

University of Phoenix

Master of Business Administration (MBA), Business Administration and Management, General

University of Nevada-Las Vegas

Bachelor of Science (B.S.), Secondary Education and Teaching

University of Phoenix

Master Arts in Education/Adult Training, Higher Education/Higher Education Administration