Tremain Exford

About Tremain Exford

Sales and Solutions Engineering leader with nearly 20 years of experience helping SaaS companies grow from early stage to enterprise. I connect technical solutions to business outcomes and stay close from first conversation through onboarding and first value. I have helped Tekion reach a multi-billion valuation as its first presales engineer, driven multi-million ARR expansion at Upstart by blending SE and CS, and delivered thousands of ERP implementations at CDK Global and DealerBuilt. Experience spans presales, post-sales, direct GTM, onboarding, and retention across SaaS, AI and ML, fintech, cloud, and compliance.Currently contracting with ScaleVoice in the U.S. market. My focus is full-cycle direct sales with a solutions mindset. I prospect and qualify new logos, run discovery and tailored demos, close new MRR, and support early onboarding so customers reach measurable value quickly. I capture field feedback to refine playbooks and inform product and engineering.I specialize in making complex technology simple for buyers and users. That includes building practical demo environments and proofs of concept, designing onboarding frameworks that shorten time to value, and enabling GTM teams with methodologies such as MEDDICC, Challenger, and Force Management. I partner closely with product and engineering to shape roadmaps, align value to customer KPIs, and ensure clean handoffs from sales through delivery.Career highlights• Hyper-growth scaling at Tekion as first presales engineer, supporting every closed-won in the early phase and helping drive triple-digit growth• Fintech adoption at Upstart, enabling dealers and lenders to implement AI-powered lending and payments and contributing to multi-million ARR gains• DMS and ERP depth from CDK Global and DealerBuilt, delivering thousands of implementations and building accounting, payroll, and compliance frameworks used across regulated industries• Player-coach leadership that mentors GTM teams, sharpens operating KPIs, and improves retention through seamless handoffs and onboarding• Cross-industry adaptability with a record of translating complex platforms into measurable customer outcomes in AI and ML, fintech, healthcare, and cloudI enjoy helping high-growth teams turn complex products into clear value, while building the processes, playbooks, and customer journeys that drive revenue and long-term adoption.

Experience

1. Director of Sales & Gtm, U s

   Scalevoice

   Sep 2024 — Present

   Own full-cycle direct outreach to dealer groups and rooftops, from discovery and tailored demos through close.Translate technical needs into workable solutions and stay close through onboarding to first value.Capture field feedback to refine playbooks and inform product priorities.

Education

• Community College of the Air Force

  Associates in Applied Science, Airframe Mechanics and Aircraft Maintenance Technology/Technician

• Wayland Baptist University

  Masters in Business Administration, Business Administration and Management, General

• Wayland Baptist University

  Bachelors of Science in Occupational Education, Business Administration and Management, General

Skills

• Strategic Planning
• Customer Retention
• Customer Service
• Business Analysis
• Blogging
• Social Networking
• Performance Management
• Crm
• Employee Training
• Process Improvement
• Sales Process
• Program Management
• Call Centers
• Customer Satisfaction
• Training
• Joomla
• Networking
• Access
• Recruiting
• Staff Development
• Management Consulting
• Software Documentation
• Office 2010
• B2b
• Strategy
• Salesforce.com
• Leadership
• Sales
• Human Resources
• Troubleshooting
• Facebook
• Analysis
• Time Management
• Quality Assurance
• Change Management
• Coaching
• Microsoft Word
• Team Leadership
• Powerpoint
• Microsoft Excel