Tremaine Smith
Digital Product Manager | Fulbright Alumni Ambassador | Master of Public Administration and International Education
- Role
- Product Manager at American Express
- Location
- Bronx, NY, US
- LinkedIn followers
- 500 followers
About Tremaine Smith
At The Knowledge House, my team and I have partnered with experts to revolutionize learning through the development of five industry-relevant technical curricula, enhancing the educational journey for over 300 fellows across the US. With a Master of Arts in International Education Management and Master of Public Administration, my foundation in educational theory and public policy has been pivotal in crafting accessible educational tools, curating capstone and apprenticeship programs, developing dashboards via critical data sets, and administering effective knowledge management systems.Additionally, my role as Product Manager at Smith and Charles DEI Consulting marries my expertise in Agile Development with a passion for diversity, equity, and inclusion. By conducting internal audits and spearheading initiatives for culture enhancement, I have enabled organizations to implement impactful DEI strategies. These experiences underscore my commitment to fostering inclusive environments and empowering communities through education and technology.
Experience
Product Manager
Jul 2024 — Present · NY, US
Led strategy, refinement, and deployment of an LLM-powered Slack assistant enabling global users to discover training content and institutional knowledge; partnered with engineering, UX, and governance teams to ensure accurate retrieval, responsible usage, and high adoptionTranslated complex user needs into AI-enabled knowledge access workflows, improving discoverability of learning resources while strengthening trust, transparency, and data quality across distributed teamsDirected end-to-end product discovery for internal enablement platforms, conducting stakeholder interviews and data analyses to identify workflow gaps and prioritize features resulting in a 30% improvement in process efficiencyDesigned governance, analytics, and reporting frameworks to evaluate platform learning and adoption, while leading global enablement initiatives—including digitized microlearnings, in-app guidance and instructor-led sessions—that equipped 400+ users across 20+ business units to effectively use learning resources including those with AI-support
Education
Brandeis University
Bachelor of Arts (B.A.), African-American/Black Studies
2013 — 2017
DeWitt Clinton High School
High School
2009 — 2013
Middlebury Institute of International Studies at Monterey
MA in International Education Management/ Master of Public Administration
2020
Brandeis University
Bachelor’s Degree, Education Studies
2013 — 2017
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