Trefor James
Global Head of Managed Services @Adaptavist
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WORK HISTORY
Global Head of Managed Services @Adaptavist
In my current role, I provide best-in-class Managed Services to globally recognised Enterprise clients. Building a successful Business Unit from scratch- I developed and executed a strategic vision for Managed Services aligned with the company\'s goals and objectives- Expanded the division into a Global Business Unit with 24/7 coverage, ensuring that we had the correct team of Regional Heads, Team Leads, Engineers, Administrators, Service Desk Analysts, and Service Delivery Managers in place. I made sure that our operations remained profitable whilst preserving our company culture through periods of change and hyper-growth- Played a key role in securing, negotiating, renewing, and managing large contracts across different industries and regions. Establishing Adaptavist as a top provider of Atlassian Managed Services- Successfully integrated new business functions from acquisitions without losing any clients or staff- Introduced key roles to improve our service efficiency and financial oversight. Overseeing Agile DevOps automation, establising a partner relationship with Amazon Web Services (AWS), and adding Service Delivery Management capability. Transforming Managed Services into a highly profitable Business Unit- Built strong and enduring relationships with enterprise clients in close collaboration with the Sales team to launch new Managed Services offerings, resulting in significant revenue growth- Expanding into North America and Asia allowing me to provide 24/7 service and significantly boost revenue by providing localised service delivery.
EDUCATION
University of Sussex
Bachelor of Science (BSc)
SKILLS
ABOUT TREFOR JAMES
An accomplished leader with extensive experience in managing global business units…
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