Treasa Arey

About Treasa Arey

I am a passionate change leader and customer service professional with ten years of diverse experience driving process improvements and innovation with a commitment to 100% customer satisfaction. I have welcomed increasing responsibility throughout my career and understand first-hand the importance of smart leadership for smooth team operations. I leverage my analytical nature with my passion for driving optimization and simplifying complex tasks to maximize output. Additionally, with my background in customer service, I have the insider knowledge necessary to deliver innovation that customers truly desire. I am invested in the growth of the organization I work with and the people they serve, leading change management through research and workflows that align operations with overall business goals. My #1 priority is ensuring that my organization is committed to the customer experience and meets their growing expectations. By combining my experience in project management and change leadership with a passion for driving optimization, I know that I will be a vital contributor to your team.LEADERSHIP: Project Management | Coaching | Collaboration | Modeling | Problem-Solving | Change Management | Stakeholder Management | Team Building | High Retention INDUSTRY ACUMEN: Digital Solutions | Customer Adoption & Experience | Root Cause Analysis | Roadmapping | Process Improvement | Business Analysis | Storytelling | Marketplace Trends | Growth Strategy

Experience

1. Director, IT Delivery

   Unum

   Jul 2024 — Present

Education

• Northeastern University

  Master of Science - MS, Computer Science

• University of Maine

  Bachelor of Science - BS, Biology, General

  2010 — 2014