Tray Jobe
Network Engineer @Cisco Meraki
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WORK HISTORY
Network Engineer @Cisco Meraki
Closed 100+ cases monthly, achieving a CSAT score of 8/10 by providing timely and effective solutions for network issues, including DHCP, IPsec VPN, TCP/IP, and firewall configurations. Collaborated with partners to diagnose and troubleshoot wireless, security, switching, and IPsec VPN configurations for Cisco Meraki customers, ensuring smooth integration with third-party vendors. Resolved Meraki dashboard connectivity issues with Catalyst 9200/9300 switches and Catalyst 916x series access points, while designing security solutions for clients transitioning from traditional firewalls to Meraki\'s SD-WAN platform. Conducted root cause analysis on recurring network issues related to routers, firewalls, switches, and protocols (HTTP/HTTPS, DNS, DHCP, Radius), leveraging experience to implement long-term solutions. Reduced client downtime by providing technical support for network outages, misconfigurations, VPN failures, and DHCP/DNS issues, utilizing Wireshark for rapid root cause analysis. Documented support procedures and configuration guides in Salesforce, improving user self-service with detailed troubleshooting steps, and collaborated with internal teams to enhance customer-facing documentation. Improved user experience by providing support and troubleshooting across the Meraki stack (firewall, switch, access point), optimizing performance and security configurations (IPsec, Radius, WPA2/WPA3), and communicating system changes like firmware upgrades. Diagnosed and resolved Layer 2 connectivity issues, troubleshooting ARP, ICMP, and TCP/IP faults, as well as hardware and communication failures to restore network performance. Guided customers in configuring network topology, SSIDs, VPNs (including Client VPN solutions with L2TP, AnyConnect, RADIUS authentication, and Split tunneling), content filtering, firewall rules, VLANs, and DHCP, ensuring optimal LAN performance.
EDUCATION
Choctaw County High School
High School Diploma
East Mississippi Community College
Associate of Applied Science, Computer Systems Networking and Telecommunications
ABOUT TRAY JOBE
Engineer at Cisco Meraki** At 22, I\'m deeply…
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