Travis Webb
I believe performance comes from both access to the right information and the confidence to use it, I specialize in integrating knowledge strategy with practical training delivery to empower front-line success.
- Role
- Senior Manager Knowledge Management at Credit One Bank
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Travis Webb
I’m a knowledge management leader with a deep passion for training and a clear understanding that both must work hand-in-hand to drive quality, consistency, and performance in customer service. Throughout my career, I’ve focused on building systems and learning experiences that helps agents apply it confidently. My strength lies in aligning knowledge tools with training programs to reduce handle time, improve accuracy, and increase first-call resolution. I’m most effective when I’m bridging content and coaching to ensure that frontline teams aren’t just informed, but ready to deliver excellent service. I also write comic books, films, and books professionally. If you would like to connect with me regarding my previous experience or simply to become a professional acquaintance, I can be reached at w•••••••@gmail.com.
Experience
Senior Manager Knowledge Management
Jun 2023 — Present · Las Vegas, NV, US
Education
Walla Walla Community College
Xfer to WSU, Print Media and Publication
1996 — 2000
Western Governors University
Business Administration and Management, General
IIT Kharagpur.
Information Technology
2012
International Technological University (ITU)
Network and System Administration/Administrator
2013 — 2014
Skills
- Microsoft Power Bi
- Capability Maturity Model Integration (Cmmi)
- Knowledge-Based Systems
- Publications
- Technical Documentation
- Call Center Administration
- Event Promotion
- Journalism
- Technical Support
- Agile & Waterfall Methodologies
- Agile Methodologies
- Management
- Employee Training
- Atg Knowledge
- Cms
- Customer Satisfaction
- Sharepoint
- Call Center Development
- Networking
- Small Business Management
- Cmmi
- Telecommunications
- Cdma
- Windows Azure
- Call Center
- Public Relations
- Troubleshooting
- Project Management
- Mstp
- Cisco Technologies
- Voip Protocols Sip
- Leadership
- Knowledge Base
- Microsoft Excel
- Windows
- Internet Protocol Suite (Tcp/Ip)
- Information Architecture
- Gsm
- Training & Development
- Scampi
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.