Travis Robertson

Knowledge Manager at Amazon

Role: Knowledge Manager at Amazon
Location: Austin, TX, US
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Travis Robertson

Certified Knowledge Manager (CKM) with over 15+ years in optimizing knowledge ecosystems for large-scale organizations, including Amazon/Whole Foods Market. Specializing in ServiceNow and ITIL frameworks, I drive knowledge strategy, content standards, and process improvements to enhance information accessibility and team efficiency. From overseeing KFT processes to developing training programs and documentation, I\'ve streamlined workflows that reduce resolution times and promote a culture of continuous improvement.Key achievements include creating an AI tool that transforms rough articles into ITIL-compliant or self-service KBAs, establishing appropriate rules and structure, and implementing CSS for a clean and beautiful end-user experience, resulting in more accurate, user-friendly resources. I\'ve also championed strategic initiatives like coaching teams on KCS best practices and exploring AI-driven analytics to measure KM value. Skilled in roles from hands-on support (e.g, editing, user training) to high-level oversight (e.g, as Knowledge Manager, Product Owner), I thrive in bridging operational tasks with innovative solutions.Passionate about future-proofing knowledge management through emerging tech and collaborative frameworks. Whether pivoting to AI-focused roles or advising on career growth strategies, I\'m eager to connect with professionals in ITSM, retail tech, or knowledge innovation. Let\'s discuss how we can elevate knowledge-sharing in your organization!

Experience

Knowledge Manager
Amazon
May 2019 — Present · Austin, TX, US

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@amazon.com
Personal email
•••••@•••••.com
Direct dial
+•• ••• ••• ••••

Unlock verified contacts

Free to start · No credit card required

Current company

Amazon

Software Development · 10K employees · 2127 7th Ave., Seattle, WA, 98109, US

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

amazon.com

Find verified contacts for anyone on LinkedIn

Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.

Start for free See how it works

Free plan included · No credit card required

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.