Travis Rickert

About Travis Rickert

With over 15 years of experience in the IT Professional Services industry, I am a strategic and results-driven leader who guides cross-functional teams to support CDW\'s Professional Services strategies and goals. I have a proven track record of delivering exceptional results, customer service, revenue generation, and driving business process improvements through innovative solutions and data-driven insights.

Experience

1. Manager, Service Management

   CDW

   Mar 2022 — Present · Madison, WI, US

   The Manager of Services Management leads a team with a Supervisor & staff of Operations Solution Advisors and Project Analysts who support all post-services management activities. This role collaborates with Sales and Services leadership to strategically plan and direct team efforts to meet business objectives. The manager resolves complex client operational issues, partners across departments, and contributes to the development and implementation of organizational strategies, policies, and practices.

Education

• Edgewood University

  Bachelor of Business Administration (BBA), Business Management

• Edgewood University

  MBA-OLC, Business Administration and Management emphasizing on Organizational Leadership and Change

Skills

• Visio
• Social Media
• Microsoft Office
• Sales
• Access
• Event Planning
• Sharepoint
• Training
• Call Center
• Changepoint
• Customer Service
• Outlook
• Administration
• Recruiting
• Sap
• Account Management
• Inventory Management
• Process Improvement
• Coaching
• Powerpoint
• Microsoft Excel
• Leadership
• Management
• Team Building
• Project Management
• Team Leadership
• Marketing
• Time Management
• Facebook