Travis Ko
IT Support Analyst/ Web Developer
- Role
- IT Support Analyst at Tandem Diabetes Care
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Travis Ko
I am a communicative and personable individual, with a knack for creativity and…
Experience
IT Support Analyst
Aug 2021 — Present · San Diego, CA, US
Documents case issues and fixes in the IT ticketing system, Agile code and programming services- Creates program automation from jQuery code, for automating information populating- Acts as Service Desk liaison to the Business Enterprise Applications team in order to comprehend system changes, upgrades and overall implementation scope- Tracks and reports on end user issues to the Business Enterprise Applications and IT management teams with the goal of influencing future system enhancements- Reviews business system processes and recommend enhancements to improve work flows and end user experience.Builds queries and reports; reviews software code, monitors system queues and activities- Processes system customizations and minor changes or improvements, and provides end user support for the Company’s CRM and financial systems- Serves as escalation point for other Service Desk team members- Assists in the management of system user accounts, and IT service desk support; creates and deletes accounts as needed- Creates and delivers training materials for system changes and upgrades to the business- Creates and maintains a database of common problems and solutions; shares and provides training to other IT team members- Ensures compliance with company policies, including Privacy/HIPAA, and other legal and regulatory requirements.
Education
UC San Diego
Full Stack Programming, Computer Programming
2020 — 2021
Soka University of America
Bachelor's Degree, Social and Behavioral Science
2008 — 2012
Garfield High School
High School Diploma
2004 — 2008
Skills
- Management
- Account Management
- Cash Handling Experience
- Sports
- Powerpoint
- Microsoft Excel
- Microsoft Word
- Team Leadership
- Credit Cards
- Public Speaking
- Social Media
- Social Networking
- Cross Selling
- Banking
- Cash Handling
- Customer Service
- Loans
- Microsoft Office
- Sales
- Research
- Leadership
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