Travis Leach
Director Learning and Development @Lendingclub
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WORK HISTORY
Director Learning and Development @Lendingclub
Salt Lake City, UT, US
Lead enterprise L&D strategy supporting a global Operations organization of 500+ employees. Manage a 12-member team including technical writers who govern all operational procedures and create customer-facing help content, instructional designers who develop training for new and tenured employees, and learning specialists who deliver high-impact onboarding and upskilling programs. Partner cross-functionally to ensure all learning solutions, procedural governance, and content strategy directly advance key performance indicators and are measured against enterprise goals—driving workforce readiness, faster speed-to-proficiency, improved quality, and helping Operations consistently meet and exceed strategic performance targets-Develop strategies that support company DEI initiatives -Certified Gallup Strengths Coach – supporting and creating a Cliftons Strengths based culture -Certified facilitator and coach for TRP (Totally Responsible Person)
EDUCATION
Diablo Valley College
Business Administration and Management, General
Clovis Adult Education
GED, General Studies
ABOUT TRAVIS LEACH
As a Director of Operations Learning & Development, I’m passionate about building environments where people feel confident, capable, and ready to perform at their best.With 15+ years of experience across operations and talent development, I currently lead Learning & Development and knowledge governance for a 500+ employee global Operations organization within fintech. My team oversees onboarding, continuous development, leadership training, and procedural clarity—ensuring frontline teams have the tools, knowledge, and support they need to deliver accurate, compliant, and member-centered experiences.I partner closely with executive leaders to translate business strategy into practical, scalable learning solutions. My approach blends operational discipline, data-informed decision making, AI-enabled innovation, and strengths-based coaching to build cultures rooted in accountability, growth, and continuous learning.At the core of my work is a simple belief: when people are developed with intention and clarity, performance follows.
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