Travis Havens
Program Director at Tata Consultancy Services
- Role
- Program Director at Tata Consultancy Services
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Travis Havens
Dynamic technology leader with 20+ years of experience delivering enterprise solutions…
Experience
Program Director
Oct 2020 — Present · Palm Harbor, FL, US
Biogen Technology Operations & Process Improvement (2024 – Present)Biogen is a global biotechnology company specializing in neurological therapies- Revitalized client relationship by enhancing communication protocols and operational processes, significantly improving service delivery and stakeholder satisfaction- Streamlined cross-functional collaboration between application support teams, improving service delivery and client satisfaction- Optimized operational workflows and implemented standardized documentation practices, enhancing knowledge management and team effectivenessWalgreens Retail & Supply Chain Technology (2020 – 2023)Walgreens is a leading U.S. retail pharmacy chain operating stores nationwide- Led a global organization of 500+ technology professionals supporting retail and supply chain applications across Walgreens locations- Directly managed 14 directors and senior managers responsible for development and operational support teams spanning multiple time zones- Managed support teams ensuring successful implementation of SAP Hana on Azure (largest deployment globally)- Supported infrastructure migration to Data Center as a Service model, collaborating across multiple teams to identify and mitigate risks- Established robust crisis management protocols, personally leading major incident calls to ensure minimal business impact- Created and delivered executive-level presentations and communications to client C-suite and VP-level stakeholders- Served as COVID Red Team facilitator, creating dashboards, coordinating cross-functional teams, and tracking critical actions during vaccine rollout
Education
The George Washington University School of Business
Masters Certificate, Project Management
2002 — 2006
Skills
- Business Analysis
- Youth Ministry
- Requirements Analysis
- Cloud Computing
- Risk Management
- Team Management
- Mapreduce
- Strategic Communications
- Integration
- Visual Communication
- Customer Service
- High Availability Clustering
- Technology Roadmapping
- Scrum
- Strategic Vision
- Operations Management
- Release Management
- Project Management
- Vendor Management
- Relationship Building
- Coaching & Mentoring
- Process Improvement
- Program Management
- Crisis Communications
- Training
- Leadership
- Sdlc
- Hadoop
- Analytics
- Systems Engineering
- Agile Project Management
- Product Management
- Team Building Facilitation
- Personnel Leadership
- IT Strategy
- Software Project Management
- Help Desk Implementation
- Agile Methodologies
- Management
- Call Centers
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