Travis Hannon
Customer Success & Partner Success Leader | Former Sr. Manager @ Gong & Smartsheet | iPaaS, SaaS, CS Ops Expertise | Grew CS team 600% & $15M ARR Portfolio | Driving Retention & Expansion
- Role
- Head of Partner Success at Celigo
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Travis Hannon
Customer Success and Partner Success leader with 12+ years of experience driving…
Experience
Head of Partner Success
Feb 2024 — Present
Own oversight of 650+ global partner accounts. Partner-led implementations account for 80% of all projects, spanning SMB, mid-market, and enterprise segments.• Accelerated customer time-to-value by standardizing adoption journeys, implementing structured partner enablement, and rolling out proactive support models—cutting escalations by 62% and improving implementation efficiency.• Championed real-time visibility into 800+ active implementations by deploying the Impartner PRM platform, improving forecasting accuracy, partner capacity planning, and systematic resolution of adoption blockers.Tools & Platforms: Salesforce, Gainsight (CTAs, adoption tracking, risk management), ThoughtSpot (analytics), Clari (forecasting), Impartner PRM (partner CRM).
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