Travis Hetland
Project Manager | Scrum Master
- Role
- IT Product Analyst Scrum Master at Sentry
- Location
- Wausau-Stevens Point, US
- LinkedIn followers
- 500 followers
About Travis Hetland
Digital product professional with 10 years of experience in guiding projects and features…
Experience
IT Product Analyst Scrum Master
Nov 2024 — Present · WI, US
Product analyst and scrum master assigned to Commercial Lines customer and agent digital platforms. Key program initiatives:• Support the acquisition of The General, integrate claims into Sentry internal systems• Increase new business online participation through digital Onboarding• Continuous enhancements to the online systems to improve the customer experienceServe as scrum master utilizing SAFe (scaled agile framework).Collaborate with Product Owners to review new features. Maintain system functional documentation in Confluence.Leverage SQL to build metric dashboards after feature implementation.Gather and document comprehensive business requirements and feature acceptance criteria.Collaborate with internal business leaders to understand user activity.
Education
Portland State University
Bachelor of Arts - BA
2008 — 2013
Skills
- Teaching
- Public Speaking
- Music Education
- Customer Service
- Strategic Planning
- Research
- Event Planning
- Web Content Writing
- Classical
- Training
- Leadership
- Music Theory
- Social Media
- Organization
- Administrative Assistance
- Microsoft Word
- Social Media Marketing
- Microsoft Office
- Planning & Scheduling
- Social Networking
- Social Media Measurement
- Music
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