Travis Bullins

WORK HISTORY

EDUCATION

ABOUT TRAVIS BULLINS

I am an Enterprise Customer Success and Operations Leader who connects frontline execution with commercial strategy. With more than 12 years of experience across SaaS, Facilities Management, and Military Logistics, I manage high-value portfolios where operational performance, customer engagement, and financial outcomes are tightly linked. My career has centered on solving complex operational problems, strengthening customer relationships, and turning data into strategies that drive retention, expansion, and margin growth.My approach is grounded in execution. I do not only advocate for customers, I ensure that the value promised is delivered in the field. I bring hands-on experience negotiating MSAs, leading capital projects, improving service workflows, and building the operational infrastructure required for scalable customer success.How I Deliver ValueCommercial Growth and RetentionManaged a $90.5M enterprise portfolio, secured $3M in expansion revenue, and restructured contracts that improved margins by $900K. Developed renewal playbooks, QBR frameworks, and proactive value communication strategies that increased account stability and long-term retention.Customer Experience and Churn ReductionReduced churn by 14 percent year over year and improved NPS from 62 to 95. Resolved more than 1,500 billing discrepancies and built health-scoring models and risk indicators that enabled earlier intervention and more predictable outcomes across a national customer base.Operational and Field ExecutionDirected operations for more than 20 commercial properties, coordinating vendor networks, leading $1.2M in capital projects, and maintaining 100 percent uptime on critical systems. Improved service workflows, PM compliance, dispatch accuracy, and vendor accountability to reduce operational friction and strengthen customer trust.Contract Governance and Risk ManagementExperienced in drafting scopes of work, redlining contracts, enforcing SLAs, and aligning legal, finance, and operations teams to minimize risk. I ensure that commitments made at the contract level reflect operational capability and customer expectations.Technical StackSalesforce, HubSpot, Power BI, WatchTower EMS, Corrigo, Trakref, MRI Angus, Yardi, FieldJetX, Microsoft Project, and various CMMS and BMS platforms.I am seeking roles that blend strategic relationship management, operational problem-solving, and commercial ownership, including Customer Success Manager, Account Manager, and Operations Leadership opportunities.