Travis Tucker

About Travis Tucker

I’m a results-driven automation and field service engineer with 17+ years of experience supporting large-scale robotic and ASRS systems across North America. My career has been defined by solving complex technical challenges, mentoring engineers, and bridging the gap between field operations and global support to keep mission-critical automation systems performing at their best.I lead operational reliability across multi-site industrial and data-center-adjacent infrastructure, spanning power controls, automation systems, and 24/7 uptime-critical environments.Starting in technical support, I learned to troubleshoot everything from PLC logic and drive faults to complex on-site recoveries. Over time, I helped launch, optimize, and maintain some of Swisslog’s most advanced AutoStore and ASRS deployments while supporting Fortune 500 distribution centers and high-volume logistics environments.In my current role as a Technical Lead Field Service Engineer, I coordinate after-hours support and collaborate with international teams to manage escalations, remote diagnostics, and system reliability. Whether working with the Malaysia help desk on global issues or leading troubleshooting for customers like Master Electronics, I focus on practical, fast, and sustainable solutions that prevent downtime and protect customer trust.What drives me most is continuous improvement. I enjoy turning hands-on lessons from the field into structured processes, documentation, and mentorship that help the next generation of engineers succeed.I’m also passionate about how AI and machine learning can transform field service operations by enabling predictive maintenance and data-driven decision-making that move organizations from reactive support to intelligent performance management.Core Skills and Focus Areas-Automation and Robotics (PLC, SCADA, Controls)-Global Field Service and Troubleshooting-Logistics and Supply Chain Operations-Manufacturing Systems Integration and Emerging Tech-Engineering Leadership and Team Development

Experience

1. Technical Lead Field Service Engineer

   Swisslog

   Jul 2025 — Present · Newport News, VA, US

   Serve as a technical lead supporting system reliability, remote diagnostics, and field escalation across multiple customer distribution centers throughout North America.Coordinate with project managers, customer support, and engineering teams to identify root causes, implement corrective actions, and maintain uptime standards for AutoStore and ASRS systems.Supported automation and ASRS systems operating in temperature-controlled and cold-storage environments, requiring coordination with facilities, refrigeration, and electrical teams to maintain system reliability, safety, and uptime under strict environmental constraints.Provide after-hours technical support coverage from 5 p.m. to 8 a.m, handling escalations and critical recoveries to maintain 24/7 operational continuity. Occasionally assist daytime teams on high-priority customer issues, ensuring consistent service and minimal downtime across all shifts.Work closely with Swisslog’s global help desk team in Malaysia to provide round-the-clock support, sharing field insights and assisting with escalations that require on-site coordination or deeper system knowledge.Acted as one of the primary technical contact for high-impact customer issues, including remote support for a Phoenix site at Master Electronics, where coordinated troubleshooting limited downtime to a single-day on-site visit and prevented further escalation.Provide advanced troubleshooting guidance and knowledge sharing across the U.S. field service team, ensuring consistent application of best practices and safety standards.Assist in planning and validating retrofit and upgrade projects, contributing technical expertise to ensure seamless transitions and minimal disruption to customer operations.Continued cross-domain controls and network-level troubleshooting across global live operations environments.

Education

• Southside Virginia Community College

  Associate's Degree, Electronics Technology

  1998 — 2000

• Old Dominion University

  Bachelor's degree, Electrical Engineering Technology