Travis Smith

About Travis Smith

Award-winning Learning and Development professional with over 20 years of experience in…

Experience

1. Task Force Operations Training Manager

   Pyramid Global Hospitality

   Aug 2024 — Present

   Pyramid Global Hospitality is a premier hotel management company known for delivering operational excellence, owner support, and exceptional guest experiences across a diverse portfolio of branded and independent hotels and resorts globally.Support the successful openings of new hotels and resorts, including the luxury Autograph Collection Belgrove Resort in West Palm Beach, FL and the OKANA Resort and Indoor Waterpark in Oklahoma City. Partnered with cross-functional leadership teams to build property-specific operational foundations through the development of SOPs, training plans, onboarding programs, and guest experience standards. Delivered targeted training across all departments using a variety of methods including OJT, instructor-led sessions, and eLearning. Played a key role in the rollout of cultural initiatives and associate orientation aligned with each property’s mission, vision, and values. Served as a trusted advisor to hotel leaders, ensuring alignment with brand expectations and training compliance.• Successfully led the pre-opening training and onboarding experience for over 500 associates at OKANA Resort, a flagship destination featuring a sf indoor waterpark.• Developed and delivered tailored new hire orientation programs that reflected each property’s brand identity, cultural values, and luxury service expectations.• Collaborated with hotel GMs, HR, and departmental leaders to establish operational SOPs, guest service standards, and departmental training plans prior to opening.• Produced branded training materials, leader guides, and onboarding videos to support long-term learning and consistency post-opening.• Consulted on LMS setup and usage for new properties, contributing to system alignment and associate access to required and optional learning.• Championed culture development by facilitating leadership sessions on culture, employee engagement, service behaviors, and the guest experience journey.

Education

• American Hotel & Lodging Educational Institute

  Ceritificate of Specialization in Human Resource Management, Human Resources Management/Personnel Administration, General

  2001 — 2002

• American Hotel & Lodging Educational Institute

  Certificate of Specialization in Rooms Division Management, Hotel/Motel Administration/Management

  2001 — 2002

• American Hotel & Lodging Educational Institute

  Hospitality Management Diploma, Hotel/Motel Administration/Management

  2001 — 2002

• Mundus Institute

  Diploma, Hospitality Administration/Management

  2001 — 2003