Travis Payton

Data Center Support Manager @Formerly Cyxtera Now Csquare

Operations Manager of two premier N+1 SAVVIS IDCs in the heart of Silicon Valley with a combined sqft revenue space and a Team of skilled Data Center Support Technicians (DCS) •Drive customer’s increasing satisfaction with the remote hands billable services my Team delivers with 10%+ annual growth and support that exceed SLAs •Consistently receive positive feedback for outstanding 24/7 Support provide to co-located customers in helping maintain the highest NPS scores of any department in the organization •Reclaimed several sqft of raised floor and returned to customer generating revenue space •Conducted high profile Data Center Tours reviewing facilities power, cooling, fire suppression, network infrastructure, security and all associated processes and procedures in support of winning strategic new business •Played key role in launching Structured Cabling product and overseeing successful roll-out to DCS Organization as a strategic initiative to drive co-location revenue stream with 70%+ win ratio •Leveraged Team to win $33k MRR ProServ Monitoring Contract, renewed every year for 5 years, and involves managing vendor relationships, contracted staffing, maintaining 45%+ margins, updating runbooks, and exceeding SLAs •Effectively cross-utilize Team resources to maximize staff productivity and promote cost efficiencies accumulating in 100s of of $’s in labor savings, successful model adopted nationwide •Enforced policies and procedures to ensure SSAE16 & PCI Compliance year after year without any major findings in Operations, Security or S/R •Spearheaded an improved Fiber Termination Method with exponential beneficial effects when added up against all future cross connects installed by significantly cutting down on termination time and rework needed while improving the overall db loss quality •Mentored, coached, and trained many individuals to develop their skill sets in encouragement of advancing in their careers and achieving their true potential