Travis Ondatje
Senior Automotive Claims Representative @First Financial Asset Management, Inc
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WORK HISTORY
Senior Automotive Claims Representative @First Financial Asset Management, Inc
Phoenix, AZ, US
Complete resolution over uninsured motorist claimsTake escalated callsRecover over 100k monthly revenue
EDUCATION
Edmonds College
Paralegal atds, Legal Assistant/Paralegal
Glendale Community College
Business, Management, Marketing, and Related Support Services
SKILLS
ABOUT TRAVIS ONDATJE
I bring over 30 years of experience leading financial recovery and operations teams across first- and third-party collections environments. My focus has always been the same: drive revenue, strengthen compliance, and build high-performing teams that deliver measurable results.Throughout my career, I’ve led large-scale call center operations, implemented compliance frameworks in highly regulated environments, and transformed underperforming teams into efficient, revenue-generating units. I’ve worked with major financial institutions and service providers, consistently improving recovery performance, operational efficiency, and customer experience.Key strengths include:• Financial recovery and debt resolution strategy• Call center operations and performance optimization• Compliance and risk management (FDCPA, CFPB)• KPI development and data-driven decision making• Training, coaching, and leadership developmentI’m particularly interested in remote leadership opportunities where I can contribute to scaling operations, improving recovery performance, and driving sustainable growth.
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