Travis Ondatje

Senior Automotive Claims Representative @First Financial Asset Management, Inc

Phoenix, AZ, US
MOBILE NUMBERS
+16•••••••51

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WORK HISTORY

Apr 2024 — Present

Senior Automotive Claims Representative @First Financial Asset Management, Inc

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Phoenix, AZ, US

Complete resolution over uninsured motorist claimsTake escalated callsRecover over 100k monthly revenue

EDUCATION

2019 — 2020

Edmonds College

Paralegal atds, Legal Assistant/Paralegal

2001 — 2003

Glendale Community College

Business, Management, Marketing, and Related Support Services

SKILLS

Telephone SkillsMicrosoft ExcelSpreadsheetsBusiness Process ImprovementCreditStrategic PlanningInvoicingCoachingContact CentersProduct DevelopmentAnalysisLoansOutlookMicrosoft OfficeSalesAccounts ReceivableVendor ManagementPerformance ManagementFinancial ServicesCall CentersTeam BuildingManagementExecutive ManagementOperations ManagementTime ManagementProject ManagementAccessTraining & DevelopmentCustomer ServiceTrainingProcess ImprovementNegotiationStrategic Data AnalysisLeadershipMicrosoft WordTeam LeadershipTeamworkBankingRisk ManagementCredit Cards

ABOUT TRAVIS ONDATJE

I bring over 30 years of experience leading financial recovery and operations teams across first- and third-party collections environments. My focus has always been the same: drive revenue, strengthen compliance, and build high-performing teams that deliver measurable results.Throughout my career, I’ve led large-scale call center operations, implemented compliance frameworks in highly regulated environments, and transformed underperforming teams into efficient, revenue-generating units. I’ve worked with major financial institutions and service providers, consistently improving recovery performance, operational efficiency, and customer experience.Key strengths include:• Financial recovery and debt resolution strategy• Call center operations and performance optimization• Compliance and risk management (FDCPA, CFPB)• KPI development and data-driven decision making• Training, coaching, and leadership developmentI’m particularly interested in remote leadership opportunities where I can contribute to scaling operations, improving recovery performance, and driving sustainable growth.

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Travis Ondatje — Email, Phone Number & Contact Info | Unifers