Travis Marshall

About Travis Marshall

Highly strategic Customer Success professional with 15+ years of progressive experience driving complex technology adoption, achieving measurable business outcomes, and serving as a Trusted Advisor to executive stakeholders across Federal, State, Local, and Tribal government clients. MBA-educated with proven expertise in building Customer Success Plans with defined KPIs, program managing critical escalations, and enabling users through hands-on technical training and adult education. Extensive experience implementing workflow management systems (Atlassian Jira), designing technical architecture solutions (CloudRF), and collaborating with government IT departments and technology vendors on mission-critical initiatives. Demonstrated leadership managing teams of 40+ personnel with focus on retention, training, and budget oversight. Exceptional ability to translate customer needs into actionable objectives while maintaining strong consultative relationships across all organizational levels.

Experience

1. Subject Matter Expert

   Lafayette Group

   Jan 2021 — Present · Vienna, VA, US

   Provide consultative advisory services to Local, State, Federal, Tribal, and Non-Government Organization (NGO) clients on designing and implementing complex communications technology programs, interfacing directly with diverse government IT departments on technical requirements and adoption strategiesDesign and deliver specialized adult professional education courses (in-person and remote) covering incident response, emergency communications technical workflows, personnel management, and logistics management for multi-sector client baseDrive technical adoption and platform adherence through hands-on enablement training, consistently achieving exceptional instructor reviews and customer feedback scores while ensuring customers achieve desired business outcomes and maintain long-term platform engagementServe as customer advocate and subject matter expert, translating complex technical concepts into actionable guidance for diverse stakeholder groups including field personnel, IT departments, and executive leadership

Education

• Western Governors University

  Bachelor's Degree, Business Administration and Management, General

  2018

• South Metro Fire Department

  Emergency Medical Technology/Technician (EMT Paramedic)

  1998 — 1999

• Western Governors University

  Master of Business Administration - MBA, Business

• Johnson County Community College

  Emergency Care Attendant (EMT Ambulance)

  1995 — 1997

• Metropolitan Community College-Blue River

  Criminal Justice/Police Science

  2000 — 2001

Skills

• Interoperability
• Public Speaking
• Police
• Patrol
• Firearms
• Emergency Communications
• Disaster Response
• Nims
• Hostage Negotiator
• Emergency Services
• Paramedic
• Search & Rescue
• Emergency Medical
• Volunteer Training
• Amateur Radio
• Technical Rescue
• Com-L
• Investigation
• Emergency Management
• Incident Response
• Incident Command
• Law Enforcement
• Homeland Security
• Critical Incident Stress Management
• Field Training
• Firefighting
• Internal Investigations
• Emergency Planning
• Volunteer Management
• Training
• Public Safety
• Research
• Rescue Diver
• Hazardous Materials
• Law Enforcement Instructor
• Law Enforcement Operations