Travis Limehouse
Client Success Manager Level II @ Fusable | Certified Customer Success Manager
- Role
- Client Success Manager Level Ii at Fusable
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Travis Limehouse
I’m a client-focused professional with over 4 years of experience managing high-value…
Experience
Client Success Manager Level Ii
May 2022 — Present · Charlotte, NC, US
Manage a portfolio of 50+ high-value client accounts, executing tailored success strategies that lead to a 25% increase in net retention and consistently high client satisfaction. Lead end-to-end onboarding for new clients, delivering kickoff calls, product trainings, and value-driven check-ins to accelerate time-to-value and build long-term relationships. Deliver 10–15 strategic training sessions weekly, ensuring SLA compliance and quickly resolving client needs through responsive communication and consultative support. Collaborate with Sales Account Managers monthly on account planning to align on upsell and renewal strategies, boost platform adoption, and increase usage of self-service tools. Create and refine scalable success processes, including CRM documentation, renewal workflows, and engagement playbooks, to improve operational efficiency and client experience.
Education
Strayer University
Master of Business Administration (M.B.A.), Management
University of South Carolina
Bachelor of Arts (BA), Criminology and Criminal Justice
Trident Technical College
Associate in Applied Science, Legal Assistant/Paralegal
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