Travis
Tier 3 Incident Analyst at Microsoft (One Store Operation Center)
- Role
- Tier 3 Incident Analyst at Milestone Technologies, Inc.
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Travis
As a Year Up Alumni, I am a eager learner and a experienced team player in computer tech.…
Experience
Tier 3 Incident Analyst
Mar 2020 — Present · Redmond, WA, US
Operating at a critical Tier 3 Operation Center providing support for over Microsoft revenue generating services.• Managing and assisting in Multi Service Outage (MSO) events including engaging all responsible support teams, gathering impact data, and sending outage communications. • Accustomed to working in an agile and dynamic environment where procedures and policies can be changed on a daily to weekly basis to accommodate required process changes from service teams and partners.• Cross-group collaboration and communication with internal customers while managing and driving large-scale director-level conference service calls to achieve an overall reduction in TTM (Time to Mitigate).• Proactively multitask while meeting intense SLAs (Service Level Agreement).
Education
Seattle Central College
Associate's degree
2018 — 2020
Renton High School
High School Diploma
2014 — 2018
Year Up
Computer Systems Networking and Telecommunications
2019 — 2020
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